Policies & Procedures

Large work requests:

The Copy Center always tries to finish work requests in as timely a manner as possible. All jobs are done on a first come first served basis so plan your job in plenty of time. Please feel free to call or come in for an estimate of when your job will be done.

Refunds:

The Copy Center does not offer refunds of print jobs. If a print job is defective, and we determine that we are at fault, we will be happy to reprint the job at no additional cost. However, if the error is determined to be the fault of the customer (for example, if they sent the wrong file, requested copies of a poor original, or failed to specify special instructions) we will not offer a refund or free replacements. We do everything possible to make sure that customers receive high quality products, and are happy to prepare a proof to ensure that you will receive the desired end product.

Off Campus Printing:

We are happy to print any campus related requests, including homework assignments and resumes for students. However, we do not compete with local businesses and therefore are unable to do any non-campus related printing.

Commitment to Quality:

If a document provided for printing or copying is not “print ready” we are unable to process the work order. We recommend that materials, especially those that will be disseminated to the public or bear the MSU-N logo go through the University Relations department to ensure adherence to Northern’s publishing guidelines.

Copy Center